HR Manager,Customer Service,Sales Consultant,Driver

  • December 3, 2019
Alshaya Enterprises
December 3, 2019
Job Type
Total monthly salary offered in USD
Language Requirements
English, Arabic
Does this job requires a valid work permit/visa for the country which the job is posted?
Country in which job is based


1.Customer Service
Job Description
•Effectively manage incoming calls
•Generate sales leads.
•Identify and assess customers’ needs to achieve satisfaction.
•Interactive communication
•Provide accurate, valid and complete information
•Meet personal/team sales targets and call handling quotas
•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
•Keep records of customer interactions, process customer accounts and file documents
•Follow communication procedures, guidelines and policies.


•Bachelor’s Degree or Diploma
• Bilingual Preferred
• Proven customer support experience
•Track record of over-achieving quota
•Familiarity with CRM systems and practices.


•Customer orientation and ability to adapt/respond to different types of characters
•Excellent communication and presentation skills
•Ability to multi-task, priorities, and manage time effectively
•Strong phone contact handling skills and active listening.

2.Sales Consultant

Job duties include and are not limited to:
1. Identifying project leads and developing business opportunities into project orders & contracts.

2. Developing new clients and maintaining relations with existing clients and accounts.

3. Insure the correct solutions & services are delivered as per contract requirements.

4. Customizing solutions by working with manufacturers and in-house design & estimation teams.

5. Creating and delivering corporate and sales presentations to clients.

6. Preparing technical and commercial submissions with in-house teams.

7. Maintenance of customer records and use of company CRM.


1. Minimum 2 years' outdoor project sales experience either with sanitary ware, ceramic and porcelain tiles,
marbles, residential kitchens, locks and hardware, and natural stones, etc
2. Architect/Interior Designing experience in Kuwait
3. High level of product knowledge a basic pre-requisite
Kuwait project sales experience a must, with the above product lines
4. Minimum Graduate degree
5. MS Word and MS Excel skills a must.
6. High level of English and Arabic speaking skills preferred
7. Kuwait Driving License is a must


3.Driver cum Assistant Technician

Job Description

- Holding valid Kuwaiti Heavy driving License.

- know all the Kuwait areas.

- know to drive forklift.

- support technical team

- knows warehouse racking installation.


•Heavy Driving license
•Transferable residancy
•Aware of locations in Kuwait
•Basic read/write/speak skills in English

4.Regional Human Resources Manager

Job duties include and are not limited to:

Systems and Management:

  • Builds and maintains professional relationships with divisions, companies and employment agencies
  • Monitors and assists in managing activities related to Risk & Safety Management
  • Ensures all managers follow company policies, accident procedures, and loss prevention procedures
  • Ensures compliance with all applicable laws and regulations at the federal, state and local levels in each region.
  • Informs management on all matters that can adversely impact the HR compliance of the region, divisional and company
  • Assists management in the development of an annual business plan focused on customer satisfaction, sales growth, maximizing profit, and employee engagement
  • Investigates complaints and concerns in a timely manner
  • Provide the management with sound and effective advice on all staff issues and support managers in the region on the care, development, performance, motivation and contribution of the workforce

Recruitment and staffing:

  • The Regional HR Manager with support from the recruitment team will perform all recruitment cycles to fill expat and national vacancies for the region.
  • Provide support and supervision to divisional managers in the country offices for large scale recruitments.
  • Together with the Recruitment team, ensure onboarding of new hires; employee orientation is effectively conducted by the HR Admin team
  • Collaborate with Global HR team to maintain the accuracy of department organization charts (tracker for recruitment.)

Capacity building and staff development:

  • Provide training, support and advice on performance management and staff development plans and ensure performance reviews are conducted when required as per the company policy and procedure.
  • In conjunction with the HR Business partner, ensure all staff have received their orientation and are enrolled as per the company policy.
  • Identify training needs of staff and together with the business partner, enroll them on relevant courses that meets their training goals and needs.

Performance Management:

  • Monitor the evaluation process at all stages and ensure that staff and supervisors complete the review process in a timely manner.
  • Provide guidance to supervisors as they complete evaluations, help supervisors find effective coaching methods that work for specific issues including identifying areas of poor performance and assisting supervisors to establish plans for improving performance, be present during review meetings when necessary.
  • Provide ongoing support to users, including responding to various inquiries raised by different employees, clarifying the appraisal forms, methodology etc
  • Supports talent acquisition initiatives and contributes to recruiting, sourcing, interviewing, selecting and training high caliber store personnel throughout the region
  • Monitors and interprets HR key performance indicators (KPIs), P & L’s, targets, projections, and labor management

Employee Relations:

  • Work with Global HR team and managers to ensure Employee Manuals are localized and valid in country and interprets and applies the Local law and company HR policies
  • Respond to employee relations issues, such as employee complaints, harassment allegations, and civil rights complaints.
  • Contribute to the successful execution of company’s strategy for support to the Middle East country offices as a member of company management team.



  • Minimum of a bachelor’s degree in HR or in any field equivalent.
  • Current Professional in Human Resources (PHR) and/or SHRM Certification preferred but not required
  • CIPD/CHRP/SHRP/CHRM certification is preferred.
  • 10 years’ plus experience in multi-unit/ field, HR management and or similar industry and or managing HR function for a company
  • Strong working knowledge of and experience in international and local national HR. Experience working with and/or in the Middle East region highly preferred.
  • Proficiency in English, Arabic an advantage
  • Proficient in Microsoft Office Suite (especially MS Excel)
  • Hands on experience with HR system
  • Knowledge of law/regulations and contracts
  • Significant travel required, up to 50% or greater.

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