POSITION: CUSTOMER SERVICE REPRESENTATIVE
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
Skills/Qualifications/Experience required for the Job
WE ARE LOOKING FOR A CUSTOMER SERVICE REPRESENTATIVE WHO POSSESSED THE FOLLOWING REQUIREMENTS.
- High school diploma, general education degree or equivalent.
- Any nationality , male /female , and whose age is not more than 30 years old .
- Minimum of 3 years experience as CUSTOMER SERVICE REPRESENTATIVE .
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Fluent in Arabic and English language through writing ,speaking ,listening , and reading .
WE PROVIDE GOOD SALARY PACKAGE AND BENEFITS WHICH WILL BE DISCUSSED DURING THE INTERVIEW .
PLEASE SEND YOUR UPDATED CV to firstname.lastname@example.org or whats app us at +96551302404. Your email subject line will be : CUSTOMER SERVICE REPRESENTATIVE .
NOTE : ONLY CANDIDATES WITH THE ABOVE REQUIREMENTS WILL BE ENTERTAINED .