• Present, promote, and sell products/services to existing and prospective customers.
• Receive orders from the clients then communicate to the florists for them assemble the order/s and make sure that orders are aesthetically made.
• Establish, develop, and maintain positive business and customer relationships.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Registers and categorizes calls & interacts with customers, including classifying, resolving, and closing customer requests.
• Communicate/answer calls and respond to emails and provide customers with product and service information, complete call logs, and produce call reports.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Ensure that all inquiries, requests, and complaints are being addressed promptly to maximize satisfaction.
• Provide daily/monthly/quarterly reports to the department manager.

Email: erwin@homeandgarden.cc

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