This job posting expired and applications are no longer accepted.

Call Center Officer

at Health Assurance Hospitals Company (DHAMAN)
website:http://www.dhaman.co/
Location of the job:Kuwait
Location Kuwait
Date Posted December 4, 2019
Job Type Full-time
Total monthly salary offered in USD Unspecified
Industry Medical/Hospital
Does this job requires a valid work permit/visa for the country which the job is posted? Yes, its mandatory
Country in which job is based Kuwait

Description

Job Description

  • Answer all inbound calls from clients and other external/ internal parties of Primary Healthcare Centers in an efficient and professional manner
  • Schedule different types of appointments for clients and other external/ internal parties, depending on their needs and provide advice to clients who requires assistance as needed.
  • Assist clients over the phone with requests such as appointment information, rescheduling an existing appointment, and FAQs about the services.
  • Refer clients’ complaints to the concerned department to ensure complaints are resolved in a timely manner within the stipulated timeline with high efficiency and effectiveness, in order to maintain customer satisfaction.
  • Prepare periodic reports of all complaints to be submitted to the Customer Service Manager in order to record, track and recognize customer’s complaint trends and keep a detailed record of this information in order to minimize recorded issues in future.
  • Update the call centre filing system with all customer’s complaints on timely basis to ensure a fast retrieval of information as and when required.
  • Perform other duties related to the job as assigned by the Direct Manager.

Skills

  • Customer Satisfaction.
  • Customer Service.
  • Contact Centers

#jobskuwait #searchjobskuwait #jobwebsiteskuwait

To apply please visit careers section of Dhaman look for Call Center Office and apply

Apply Link