This job posting expired and applications are no longer accepted.

Admin,Service Advisor,Drivers, HR,DMS System Engineer,Marketing,Sales

at Al Mulla Automobiles Co.-Mercedez Benz Kuwait
website:https://www.almullagroup.com/en/careers
Location of the job:Kuwait
Location Kuwait
Date Posted December 13, 2019
Job Type Full-time
Total monthly salary offered in USD Unspecified
Industry Automotive/Automobile
Does this job requires a valid work permit/visa for the country which the job is posted? Preferred
Contact Number ___________
Country in which job is based Kuwait

Description

  1. Admin Supervisor

Responsibilities

  • Follow up with customers on payment and vital appointments
  • Prepare reports such as the weekly and monthly sales reports for Passenger Cars & Vans
  • Prepare comparison sheets for Luxury Automotive Brand products versus those of competition brands
  • Prepare quotations, Local Purchase Orders (LPO), Letters of Credit & bank documents for initiating and completing the sales process •Meet prospects, especially in the absence of salesmen, to negotiate and close fleet deals
  • Attend calls from prospective fleet customers, record requirements & pass this information to sales personnel
  • Maintain all fleet-related work documents •Comply with Quality Standards and Health & Safety procedures affecting self and others
  • Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner

Job Requirements

Educational Qualifications

Education Degree :: Bachelor

Major: Any

Experience

Years of Experience: 2 - 4    Years

Field of Experience: * Automobiles * 3 to 5 years of experience in sales in automotive dealership/ distributorship

Skills

- Specialized technical and operational experience - Communication Skills, MS Office Skills, Problem Solving, Attention to detail and Customer focus

Other Requirements

Gender: Male

Age: 24 - 40    Years

Preferred Language: Arabic, English

Duty Shift / Timings:  One Shift / As per company policy

2.Certified Service Advisor

Responsibilities

  • During the active reception you act as a representative of the Mercedes-Benz brand. You work thoroughly and responsibly. You prepare yourself for customer appointments and ensure that the active reception is delivered completely and in a customer-oriented way.
  •  You have good knowledge of company and service structures plus Mercedes-Benz brand service processes.
  •  You possess sound knowledge of processes and key personnel in the service area and in relevant customer care departments.
  •  You have a sound knowledge of the current After-Sales systems and software commonly used in a Mercedes-Benz operation and can use these (e.g. DMS, ASRA, EPC, EVA, VeDoc, WIS/ASRA, TIPS, Mercedes-Benz After-Sales Portal, SPPS, Star Diagnosis and Xentry Solutions).
  •  You have good general PC skills and knowledge of Office applications (e-mail programs, MS Office, Internet and intranet, etc.). • You have knowledge of all customer-relevant or frequently used media and devices and how they operate (social media, smartphones, etc.).
  •  You know the most important key indicators for the service and their levers.
  • You know the main CSI drivers and your role in this.
  •  You are able to provide the customer with information about the product in a comprehensible manner and to explain technical contexts, enabling you to demonstrate the benefits of each offer or solution.
  • You possess the relevant legal basic knowledge (e.g. warranty law) as well as country-specific legal provisions (e.g. main inspection/exhaust emissions inspection, safety inspection and accident prevention regulations).
  • You can deliver the workshop order in high quality, thereby ensuring that the workshop can carry out repair work to a professional standard and in an efficient manner.
  • You can perform an automatic short test and use the data generated during the process for order preparation (Xentry Portal Pro and automatic short test). You also have a sound knowledge of the procedure for reading out the damage codes of older vehicles. • You can provide the customer with solutions as well as an estimate on the time and costs involved.
  • You can estimate the options of value repairs and explain to the customer.
  • You can explain telematics-based services (e.g. Mercedes Apps and others) and connectivity services and advise and assist the customer with these.

Job Requirements

Educational Qualifications

Education Degree: Bachelor

Major: Any

Experience

Years of Experience: 2 - 5    Years

Field of Experience: Automobiles

Skills

  • Successful participation in the training series for Certified Service Advisor is desirable.
  • Trained specialist in a customer-oriented service sector. (with proof of the necessary technical competencies through the Mercedes-Benz internal qualification‚
  • Basic knowledge for new Certified Service Advisors without a technical qualification; after a successful appointment, recruitment is possible even for people without prior technical knowledge). or
  • Trained, certified automotive sales specialist in an automotive business. (with proof of the necessary technical competencies through the Mercedes-Benz internal qualification‚ Basic knowledge for new Certified Service Advisors without a technical qualification; after a successful appointment; recruitment is possible even for people without prior technical knowledge.)
  • Experience in an operational service industry involving high customer expectations.
  • Experience in an automotive service operation.
  • Experience with Mercedes-Benz products.
  • Experience with the Mercedes-Benz workshop process would be an advantage.
  • It is an essential requirement for all Cars/Vans Certified Service Advisors to hold a driving license (Class B in Germany) for vehicles of up to 3.5 tons. (Similar as per Kuwait Laws)

Other Requirements

Gender: Male

Age: 26 - 40    Years

Preferred Language: Arabic, English

Duty Shift / Timings:  One Shift / As per company policy

3. Driver H.D.
4. Driver L.D.
5. HR Analyst
6. Vehicle Delivery Coordinators
7. Sales Supervisor
8. Coordinator - Product Management & Pricing
9. DMS Coordinator
10. HR Coordinator
11. Marketing Administration & Controlling
12. Marketing Executive Customer Service
13. Marketing Analyst
14. DMS System Engineer
15. Service Coordinator
16. Service Coordinators
17. Sales Consultant
18. Certified Diagnostic Technician MB - Passenger Car
19. HR Supervisor
20. Sales Admin Supervisor

 

 

These details were taken and shared from the career section  Al Mulla Group,website containing the link to the Vacancy .Also please note that if a particular vacancy is not listed it might be either expired/closed/not accepting applications.

For a full list of details about the vacancy and to apply please visit careers section, Al Mulla Group,Website and apply against the vacancy upon suitability(link below)

Application Link

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